Customer Service Hours
Monday - Friday: 7am - 7pm (EST)
Saturday: 8am - 4pm (EST)
Closed: Sunday & National Holidays
Phone: (800) 456-2112
After hours on–call services available
(Click on a name to learn more)
Daniel P. Kus, RPh, graduated from Ferris State University’s Pharmacy program in 1979. At the beginning his career, Daniel’s focus was targeted on developmental strategies for the retail side of pharmacy business at a local independently owned drugstore. Soon thereafter, Kus advanced his title by expanding his responsibilities to include operational management, implementing quality performance initiatives and enhancing standards of practice within a HMO/ managed care organization. In 1987, the distinguished Henry Ford Health System recognized Mr. Kus’ leadership capabilities and intuitive industry perspective by extending him an offer to become Director of Pharmacy Services. Due to this broad spectrum of expertise, experience and understanding of the business, Daniel was presented his position as Vice President of Ambulatory Pharmacy Services and later Vice President of Pharmacy Advantage Specialty Pharmacy.
Among Daniel Kus’ extensive professional commissions are full profit and loss responsibility for 24 ambulatory pharmacies, including several retail, one mail-order and one specialty site. He is also currently at the helm of more than 300 employees generating an excess of $170 million revenue annually. Mr. Kus has functioned in this central role for period of 12 years, in which time his additional accountabilities have included but not limited to, assisting with pharmaceutical contracting for HMO members, administration of a home infusion company, execution of utilization management programs, supervision of Henry Ford Health System’s activity in the 340B program, and serving as a member of the Ambulatory Pharmacy and Therapeutics (P&T) Committee.
For more than 2 years, Daniel has been a key participant in establishing a national specialty pharmacy network of integrated healthcare delivery organizations and academic institutions called Excelera. Excelera is being driven by a diverse selection of trailblazing health systems to provide a comprehensive model of patient care.
Daniel P. Kus is the esteemed recipient of the HFHS Board of Trustees Focus on People Award for the years: 2004, 2005, 2008, 2009 and 2011 for countless campaigns resulting in significant improvements regarding patient satisfaction and revenue growth.
Dr. Jonathan VanLare received his Doctorate of Pharmacy in 2006 from Massachusetts College of Pharmacy and Health Sciences in Worcester, MA. He graduated with honors while making the Dean’s List and was inducted into the Rho Chi Society. In 2007, he joined the world renowned Henry Ford Health System with the objective to help design and build the business model of Pharmacy Advantage Specialty Pharmacy. Dr. VanLare began as the first clinical pharmacy specialist and has since been promoted several times to his present position as Manager of Clinical Services.
As Clinical Manager, Dr. VanLare assumes responsibility to provide oversight and guidance for several therapy management programs. Throughout the specialty services population, he assists in increasing medication access, determining appropriate pharmaceutical treatment and proper utilization. Dr. Jonathan VanLare maintains a focus on evidence based medicine and has a pivotal role in generating best practices to educate physicians and patients on prescription therapy. In addition, his efforts are aimed at the development and dissemination of various clinical strategies to improve quality of care while controlling health care costs. Dr. VanLare diligently works to brand Pharmacy Advantage as a forerunner in customer satisfaction with the highest degree of excellence in regards to clinical outcomes, patient care and safety. Jonathan sits on numerous committees, several of which include Henry Ford/HAP Oncology Pharmacy and Therapeutics Committee and Excelera Data Committee. He also serves as chair person for Pharmacy Advantage’s Quality Assurance Committee and the Clinical Advisory Committee.
Dr. VanLare has been a cornerstone in the structuring and achievement of countless professional projects that facilitated putting Pharmacy Advantage on the map for best in class service. These accomplishments include:
Overall, Jonathan strives to lead by example, affording every effort to maintain the Pharmacy Advantage “patients first” philosophy. Due to a strong work ethic and consistent acceptance of leadership stations, he has been identified as a brilliant asset to the organization.
Douglas Samojedny, RPh, matriculated from Ferris State University?s School of Pharmacy in Big Rapids, MI. After program completion in 1982, his objective was to assist in the successful growth and development of his family?s independent retail pharmacy. Although the opportunity to work closely with his father and siblings facilitated Douglas? extensive knowledge of business management, inventory control, and customer service, by 1989 he was ready to embark upon new endeavors.
Once he parted ways with the family business, Douglas took on a promising role as an inpatient staff pharmacist at Detroit Osteopathic Hospital, which was later purchased by Macomb Hospital. Following this corporate transition, his passion for inpatient care continued at the facility until it was acquired by the larger and more prominent entity, St. John Health System. Subsequently, due to Douglas? 7 years of experience within the evolving system and impeccable performance reviews, he was advanced to a supervisor title. This promotion required Mr. Samojedny to be accountable for the oversight of daily operations at Glendale Retail Pharmacy (part of St. John Health System).
In 2000, Douglas was recognized for successfully increasing Glendale?s production and dispensing figures by means of implementing assorted quality improvement initiatives. As a result, he was again presented with a high level leadership position, functioning as Manager at St. John Health Systems retail department. Over the next 12 years of executive administrative service at St. John, Mr. Samojedny accumulated accolades spanning the gamut of design and innovation. Among these accomplishments are the building/expansion of pharmacy departments at 2 surgery centers, 1 long term care setting, 1 mental health facility and 4 retail sites. Individually, he was responsible for streamlining the operational workflow procedures to create a more efficient standard of practice.
During the year 2012, Douglas agreed to join the flourishing Pharmacy Advantage team and take on the role of Operations Manager. Presently, his duties range from supervising dispensing practices, monitoring delivery procedures to safeguard the shipment of quality pharmaceutical products, examining program policies to identify areas of service improvement, coupled with executing the proper handling/distribution of specialty medications through close partnerships with manufacturers, payers, and clinical staff.
Through Mr. Samojedny?s years of professional practice, he has also been a member of the following organizations:
Amidst his astounding lifetime of achievements, Douglas also placed great value on impacting his local community through a plethora of volunteer outreach events. His participation in senior citizen support programs, free asthma clinics, in addition to unwanted medication disposal projects are aimed at aiding the underserved and often forgotten populations. Douglas? business philosophy has always been, ?at the end of the day, we need to do whatever we can in our power to provide our patients the compassion and care that they deserve.
Dr. Marcy Donato received her Doctorate of Pharmacy from Ferris State University College of Pharmacy. In 2010, she joined the clinical team at Pharmacy Advantage Specialty Pharmacy. Dr. Donato began as a clinical pharmacist and was promoted in 2012 to Coordinator of Oncology Services. As an integral part of the oncology care team, she combines her passion for patient care with an extensive knowledge of oral oncology therapies. In addition to providing patient counseling and education, Dr. Donato is responsible for monitoring the progression of drugs within the oncology pipeline. Moreover, her duties extend to assuring that patients gain access to these new treatments as quickly and affordable as possible. During her time at Pharmacy Advantage, Dr. Donato’s positive demeanor and dedication to optimal service has markedly set her apart as a leader. Her skillset and teamwork has resulted in a recent elected position, chairperson for an internal Implementation committee. Dr. Marcy Donato has repeatedly displayed a strong work ethic with a patient focus and continually strives to improve the overall customer experience.
Shamarra Miller attended and received her certification from Crockett Vocational High School in 1997. By 2003, she assumed a pharmacy technician position at the nationally renowned, Henry Ford Health Systems–Main Campus in Detroit, Mi. Shortly after being hired, Shamarra displayed an obvious aptitude for patient safety, attention to detail and customer service. It was for this reason she was promoted to project specialist, taking on the responsibility of all third party billing.
In 2007, her talents were recognized by Pharmacy Advantage Specialty Pharmacy and in turn the newly formed organization offered her a lead technician role. Due to Shamarra’s early employment into the quickly flourishing company, her experience and industry knowledge proved beneficial to the team with regards to streamlining a workflow within the call center and data entry department. It was at this juncture that she was promoted to call center supervisor with duties extending into the data entry division. Thanks to Shamarra’s diligence and passion for health care, her strategies for improving the quality of direct customer service were implemented into the best practice model. Her ultimate goal while at Pharmacy Advantage is to continue refining services to perpetually enhance the patient experience.
Michael Nasif, RPh, graduated from Cairo University College of Pharmacy in 2001. After program completion, he joined the army for 14 months working as pharmacist in the service at a military hospital. Once returning to the states, Michael accepted a position as a medical representative and pharmacist field trainer at GlaxoSmithKline, one of the largest pharmaceutical companies until 2007. By 2008, he transferred to a Walgreens retail location as an intern and eventually advanced to become a pharmacy manager. Mr. Nasif worked in this manager role for 5 years, where he was awarded various honors including best customer service in a 24 hour store, outstanding medication therapy management and HIV center of excellence. In addition to Michael’s multiple accolades, he is also CPR and immunization certified.
Due to Nasif’s impeccable record for superior patient care and innovative business initiatives, he was offered an operational pharmacist title at the flourishing Pharmacy Advantage Specialty Pharmacy in May of 2012. Currently, he is enrolled at Massachusetts University of Pharmacy pursuing his PharmD degree. Michael Nasif hopes to continue his professional career with the family oriented atmosphere of Pharmacy Advantage and be a valuable asset to program development.
Dr. Jonathan S. Mansour, received his Doctorate of Pharmacy in 2012 from Wayne State University’s Eugene Applebaum College of Pharmacy and Health Sciences in Detroit, MI. He proudly graduated in the top ten percent of his class which resulted in his induction into the Rho Chi Society where he served as president for the organization. Later that year, Jonathan joined the prestigious ranks of the prospering Pharmacy Advantage Specialty Pharmacy as a clinical pharmacy specialist. Since his arrival, Dr. Mansour has been promoted to a lead pharmacist role specializing in Hepatology.
As the lead Hepatology clinical pharmacist, Dr. Mansour is responsible for overseeing all patients who are currently being treated for Hepatitis C. Among his duties for this disease specific population are facilitating medication counseling, ensuring therapy compliance, arranging prompt delivery, enrolling patients in copay assistance if applicable, communicating with various health care professionals to safeguard treatment, and tailoring services to meet patient's individual needs. Jonathan is highly motivated and passionate team member, who has been frequently recognized for supporting his patients above and beyond industry standards. His primary goals are to help his patients achieve successful response to therapy, improve patient care and safety, and achieve excellent clinical outcomes.
Dr. John-Paul Lopez, received his doctorate of Pharmacy in 2006 from Wayne State University College of Pharmacy and Allied Health in Detroit, MI. He graduated with honors and was inducted into the Rho Chi Society. In 2006 he joined William Beaumont hospital as a staff pharmacist with a focus on critical care, working both in the ICU and emergency room.
In 2009 Dr. Lopez joined Henry Ford Macomb as clinical coordinator of pharmacy services. As clinical coordinator, Dr. Lopez implemented new clinical services and over saw the pharmacy dosing service. He facilitated the creation of satellite pharmacies, which allowed pharmacists to work on the floors in turn establishing a direct presence/partnership amongst health care providers. Dr. Lopez also served on various committees including Pharmacy & Therapeutics and Medication Safety.
By 2012 Dr. Lopez accepted a clinical Pharmacist position at Blue Care Network. While at BCN, Dr. Lopez helped launch a medication therapy management program. He worked with BCN’s pharmacy benefit manager to keep the formulary updated and also assisted the Pharmacy & Therapeutics committee.
Dr. Lopez happily rejoined the Henry Ford Health System in 2013 and was assigned to Pharmacy Advantage functioning as a clinical pharmacist. He is currently responsible for overseeing patients being treated for autoimmune diseases. His core responsibilities are comprised of patient counseling regarding medications, enrollment into copay assistance programs, ensuring delivery, confirming proper drug utilization and answering any questions to improve therapy outcomes. Dr. Lopez works alongside a highly motivated pharmacy team, dedicated to providing compassionate care and increasing patient experience.
Dr. Sweta Patel, received her Doctorate of Pharmacy in 2005 from Eugene Applebaum College of Pharmacy and Health Sciences in Detroit, MI. In 2010, she joined one of the nation’s leading comprehensive, integrated health systems as a clinical pharmacy specialist at Health Alliance Plan Pharmacy Care Management. As a clinical pharmacy specialist at HAP, she was primarily responsible for formulary development. During her time in this position, she encouraged patient’s proper medication utilization and applied evidence based clinical data to create disease management programs.
By 2012, she transitioned to Pharmacy Advantage Specialty Pharmacy continuing her role as a clinical pharmacy specialist. Her primary focus is on providing superior clinical services to patients, providers and payors. Dr. Patel is the lead pharmacist in charge of configuration and implementation of the Multiple Sclerosis medication therapy management program. Her goals include enhancing pharmaceutical outcomes via appropriate prescription use, maximizing adherence, and optimization of economic outcomes through avoiding unwarranted drug expenditure.
Dr. Shelley Ahuja, received her Doctorate of Pharmacy in 2009 from Wayne State University’s Eugene Applebaum College of Pharmacy and Health Sciences in Detroit, MI. In 2011, she accepted a clinical inpatient pharmacist position at one of the nation’s premier health systems, Henry Ford-- Warren campus. While in this role, she was primarily responsible for day-to-day comprehensive, patient-oriented pharmacy services and utilizing clinical judgment to ensure appropriate therapy protocols. She also assisted coordinators launch a program which increased the role of the floor pharmacist through higher levels of patient interaction regarding prescription counseling.
In 2012, Shelley transitioned to Pharmacy Advantage Specialty Pharmacy as a Clinical Pharmacy Specialist. Here her duties include providing pharmaceutical information to patients and health care providers. Recently, she has been promoted to lead pharmacist specializing in Autoimmune Disorders. Dr. Ahuja’s primary tasks for this new title are offering progressive clinical pharmacy services and developing innovative medication management programs for her specialty. Currently, she oversees all patients diagnosed with Autoimmune conditions, gives initial and follow up medication counseling, sets up prescription deliveries and arranges copay assistance if necessary. In addition, Shelley consults with physicians, nurses and other members of the health care team to relay pertinent pharmaceutical treatment information. Her ultimate goal while at Pharmacy Advantage is to deliver compassionate care utilizing an advanced in-depth knowledge of current drug literature. This in turn, ensures safety, quality, and cost-effective use of specialty medications for the patients.
Dr. Mae Hannawa completed her undergraduate studies at Wayne State University in Detroit, Mi. Soon thereafter, she continued on to receive her Doctorate of Pharmacy degree from Wayne State’s Eugene Applebaum College of Pharmacy and Health Sciences in May of 2012. Dr. Hannawa recently completed a PGY1 residency program at the Detroit Medical Center’s Harper University Hospital. Beginning in July 2013, she will assume her role as a clinical pharmacy specialist at Pharmacy Advantage Specialty Pharmacy assisting in the development of additional disease specific medication therapy management programs. Dr. Hannawa will work to aid patients in appropriate drug utilization and be dedicated to improving clinical outcomes. Her professional interests include medication reconciliation, patient counseling, and pharmaceutical management. Dr. Hannawa is a committed professional who strives to drive Pharmacy Advantage’s “patients first” mission and hopes to give back to the profession through mentoring future pharmacists.
Rania Akkad, RPh, received her Bachelors of Pharmacy in 2002 from Petra University in Amman, Jordan. Graduating with honors, Rania was ranked first amongst the class of 2002. In 2011, she joined the ever growing Henry Ford Health System. Currently functioning in both the operational and clinical sides of Pharmacy Advantage Specialty Pharmacy, her responsibilities are comprised of determining appropriate pharmaceutical therapy, proper drug utilization, prior authorizations, communicating with health care professionals, patient assessment and counseling. Rania has been recognized and awarded for demonstrating excellent customer service over the years as well as promoting patient safety. In addition, she is certified in immunization delivery. Rania’s primary goal is to provide patients with the highest quality of care and support practices that increase patient awareness/compliance with prescribed medications.
Annette Delgado, RN is a graduate of Wayne County Community College and is certified in bio-therapies of chemo therapeutic agents and chronic/acute hemodialysis. In 2012, she joined Pharmacy Advantage from Karmanos Cancer Center where she gain 11 ½ years’ experience treating chemotherapy, BMT(bone marrow transplant), medical surgical, and post-surgical step down patient population. After leaving Karmanos, Annette undertook a position at Henry Ford Health System’s Chronic Dialysis units. Although she felt a sense of purpose in all areas of nursing the reward she experienced while working with cancer patients surpassed her expectations. It was this desire and love for oncology that made Annette take the next exciting leap into the challenging realm of clinical care on the Pharmacy Advantage team. Annette’s role includes assisting the oncology department through proactive patient communications regarding medication counseling, disease education, and prescription compliance/adherence. As the first nurse at Pharmacy Advantage, she is a pioneer in our high touch clinical support methodologies and reflects our commitment to safety, quality, clinical outcomes and customer service.
Ari Mouzoon, RPh, received her Bachelor’s degree from the University of Houston School of Pharmacy in 1994. She began her career at various retail and inpatient pharmacies around Arkansas, gaining experience in dispensing, patient counseling, inventory purchasing and management. In 2001, Ari joined Henry Ford Health System, where she worked as a pharmacy coordinator at the Southfield and West Bloomfield clinic locations. Seeking more of a leadership role in the organization, Ari then sought out an operations pharmacist position at Pharmacy Advantage Specialty Pharmacy. She is one of the original staff members of the facility since its inception. Currently, Ari is in charge of our Ophthalmology therapy program responsible for maintaining our partnerships with assorted vision centers. Her duties also include monitoring the Pharmacy Advantage website “Contact a Pharmacist” source of communication for patients. Ari strives to provide our clients with a safe, friendly, and overall enjoyable customer service experience.
Aimee attained her Bachelor’s degree in Biomedical Science with a minor in Chemistry in 2001 and a Bachelor’s degree in Nursing in 2003 from Grand Valley State University. After graduation, she worked as a graduate nurse at Oakwood hospital, specializing in ICU and cardiac bypass. Due to her placement in these critical atmospheres, she was able to develop her skill sets in prioritization, multi-tasking, problem solving, effective communication and patient care. It was in this career that she learned the fundamentals of service, whether it be directed toward a patient, family, or a professional audience. Her business strategy follows the fundamental steps of the nursing process. Assessment of customer needs, formulating a plan of action, implement the plan, evaluate the plan, and revise the plan if necessary to achieve a measurable outcome is her blueprint for a successful business model. Her best practices were proven effective in growing sales while previously employed at a local independently owned specialty pharmacy and will hopefully continue to be lucrative as she assists in the streamlining of Pharmacy Advantage’s Therapy Management Services. Understanding the idiosyncrasies of the industry, possessing an aptitude for customer relation, encompassing the comprehension of a method for successful sales, are all qualities that Aimee brings to the Pharmacy Advantage family.
As Marketing Specialist, her duties are comprised of several focus areas including public branding/brand recognition, social media marketing, acting liaison between patients, offices, and pharmacy, community outreach, charity involvement, manufacturer relationships, partnerships with non-profit organizations for funding resources, maintaining professional memberships (i.e. MSHO) and adhering to standards of accreditation (i.e. URAC). It is Aimee’s goal in this role to increase Pharmacy Advantages local and national visibility for providing innovative, industry leading specialty services for optimal therapeutic outcomes.
Kevin Beltzman received his Bachelor of Science degree in 2013 with a major in Marketing from Oakland University. Recently, Kevin has chosen to broaden his educational background and been accepted into Walsh College’s Graduate School of Business to pursue an MBA degree beginning in 2014.
In 2012, after gaining a large amount of experience in the retail pharmacy industry, Kevin joined the illustrious Henry Ford Health System. Although, due to his customer service background, Kevin was quickly assigned to Pharmacy Advantage Specialty Pharmacy as a Patient Care Coordinator (PCC).
While functioning as a PCC, his duties included heading Pharmacy Advantage’s Financial Assistance Department. Kevin regularly partnered with non–profit organizations, drug manufacturer sponsored funding programs and other various outlets to provide co–pay assistance for uninsured or underinsured patients. After graduating from Oakland University in 2013 he was soon promoted to become Pharmacy Advantage’s IT/Marketing Analyst.
In his new role within the Pharmacy Advantage team, he is oversees of data management, analytics and reporting. Furthermore, Kevin collaborates in the development of clinical software, form design, website content and various pipeline marketing/business initiatives. He is a member of Pharmacy Advantage’s Quality Assurance Committee, giving valuable insight on improving internal pharmacy processes and overall patient care. His goal is to make sure Pharmacy Advantage is an industry leader in innovative pharmaceutical technology to help improve patient’s health and well–being while on medication therapy.