Customer Service Hours
Monday - Friday: 7am - 7pm (EST)
Saturday: 8am - 4pm (EST)
Closed: Sunday & National Holidays
Phone: (800) 456-2112
After hours on–call services available
Pharmacy Advantage is pleased to be your new specialty and mail order provider and a partner you can trust when it comes to finding comprehensive access to a wide range of prescription solutions. Below are a few questions you may have about your new prescription service.
A. Pharmacy Advantage's Mail Order program is a convenient service that allows members to have their medications sent directly to their home or office. Pharmacy Advantage carries many hard to find specialty medications for conditions such as Arthritis, Cancer, Hepatitis, Multiple Sclerosis, Infertility, Organ Transplant and many more. Patients using Specialty Medications from Pharmacy Advantage are supported by our Medication Therapy Management Programs, which provide regular counseling to help ensure the best possible outcome from their treatment.
A. Most patients will receive their prescriptions through tracked Priority Mail. Some specialty prescriptions may also be sent via UPS or hand-delivered by a driver. Because we are local, members will receive their prescriptions within five business days of order date.
A. Nothing - Standard shipping on your medications is free. Your only cost is your prescription co-pay.
A. We recommend prescription co-pays be paid by credit or debit card. We also accept health care flexible spending account cards. (If you do not have a credit or debit card, call 1-800-456-2112 to speak to a representative.)
A. You can submit any type of comment wishing response in three different ways:
A. You can request a refill in three ways
A. Yes, you can manage all your Pharmacy Advantage prescriptions online by creating an account.
A. At Pharmacy Advantage we realize that great service is more than just filling a prescription, it's about going above and beyond the patient's needs. That's why we offer a high level of personalized services including free medication delivery, disease management counseling, and access to the latest therapies.
A. Visit the FDA website for more information.
A. Translation service are available to patients, family members, caregivers or representatives with limited English proficiency (LEP) 24 hours a day, 7 days a week. The service offers interpreters trained in medical translation for over 180 languages.
Patients simply need to call the Pharmacy Advantage customer support line at: 1-800-456-2112. If translation services are needed, they will be routed through the interpretation call center for language identification and support.
If you have additional questions, contact Pharmacy Advantage Customer Service at 1-800-456-2112 option 0.