Pharmacy Advantage

Pharmacy Advantage

Customer Service Hours
Monday - Friday: 7am - 7pm (EST)
Saturday: 8am - 4pm (EST)
Closed: Sunday & National Holidays
Phone: (800) 456-2112
After hours on–call services available

URAC Accredited

Pharmacy Advantage is pleased to be your new specialty and mail order provider and a partner you can trust when it comes to finding comprehensive access to a wide range of prescription solutions. Below are a few questions you may have about your new prescription service.

Q. What are Pharmacy Advantage's Specialty and Mail Order Services?

A. Pharmacy Advantage's Mail Order program is a convenient service that allows members to have their medications sent directly to their home or office. Pharmacy Advantage carries many hard to find specialty medications for conditions such as Arthritis, Cancer, Hepatitis, Multiple Sclerosis, Infertility, Organ Transplant and many more. Patients using Specialty Medications from Pharmacy Advantage are supported by our Medication Therapy Management Programs, which provide regular counseling to help ensure the best possible outcome from their treatment.

Q. How will I receive my medications? How long does it take?

A. Most patients will receive their prescriptions through tracked Priority Mail. Some specialty prescriptions may also be sent via UPS or hand-delivered by a driver. Because we are local, members will receive their prescriptions within five business days of order date.

Q. How much does delivery cost?

A. Nothing - Standard shipping on your medications is free. Your only cost is your prescription co-pay.

Q. How do I pay for my co-pay?

A. We recommend prescription co-pays be paid by credit or debit card. We also accept health care flexible spending account cards. (If you do not have a credit or debit card, call 1-800-456-2112 to speak to a representative.)

Q. What should I do when I need a refill?

A. You can request a refill in three ways

  1. By creating an account and managing your prescriptions online.
  2. By calling 1-800-456-2112 option #2 for our automated refill line.
  3. Or by choosing our refill reminder option. Allow 4 to 5 business days for delivery.

Q. Where can I download the Pharmacy Advantage Mobile App for my smart phone?

A. The FREE mobile app can be downloaded at Apple’s App Store or the Google play store.

Q. Can I manage my prescriptions online?

A. Yes, you can manage all your Pharmacy Advantage prescriptions online by creating an account.

Q. What other benefits are there to using Pharmacy Advantage?

A. At Pharmacy Advantage we realize that great service is more than just filling a prescription, it's about going above and beyond the patient's needs. That's why we offer a high level of personalized services including free medication delivery, disease management counseling, and access to the latest therapies.

Q. How can I properly dispose of unused medication?

A. Visit the FDA website for more information.


If you have additional questions, contact Pharmacy Advantage Customer Service at 1-800-456-2112 option 0.